If you'd like to be notified when an out-of-stock item becomes re-stocked please email our customer service department at
National Compassion; firstname.lastname@example.org
Saskatchewan Compassion; email@example.com
You will receive an email confirming when we have re-stocked the particular item and can then place your order.
If your order is being processed and our team notices an item is out of stock we will contact you via email. We will also suggest an alternative to send in its place. If we do not hear back from you within 24 hours, a credit will be issued to your account for the amount paid. The rest of your order (if any) will be sent as is, so there is no further delay.
Substitution suggestions of an equal amount/strength may be made by staff for smaller items, not in stock. This is to ensure that orders are sent out as quickly as possible. If this happens, you will be notified via email of the changes made so there are no surprises when you open your order.