If it looks like your order is headed to the wrong city or address it’s most likely due to human error at Canada Post, or there may have been an error when filling in your address at the time of placing your order online. Human errors happen on occasion, postal employees have to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days and longer in some cases.
We ask that you check your order details for the shipping address inputted when the order was placed and contact Canada Post with your tracking number to see if they can intercept the package and re-route it.
We do not accept responsibility or liability for orders sent to the wrong address due to an incomplete or incorrect address being provided by a customer when placing the order online. Because these orders cannot be returned to us we therefore cannot issue a credit or re-order.