Once we have dropped off your order to Canada Post it usually takes them approximately 24-48 hours to input and upload your information. Scans and updates are not usually made over the weekends and therefore, you may notice your tracking takes longer if your order was shipped on a Friday. Most members are able to see information on the Canada Post website after that waiting period. We suggest keeping an eye on their website. If your package is still not trackable after 48 hours please contact our customer support team by emailing the address below.
If you're tracking has been updated on Canada Post's website but you've not seen any new updates for more than 48 hours it's most likely due to a missed scan, which is fairly common.
More often than not, members get their packages on time, or 1-2 days late.
If you have still not received your package 2 days AFTER the expected delivery date noted by Canada Post, please let us know and we will file a trace with Canada Post.
If a trace is filed, Canada Post will conduct an investigation (which can take 5+ business days to complete). If they can locate your package, they will ship it to you right away and you should receive it within a few business days. If it's deemed "unrecoverable", we will send you a one-time replacement package, free of charge (up to a maximum of $300).
If the package was not deliverable due to an address mistake made by you, we will, unfortunately, not be able to replace your package. Please let us know if this occurs. Your package will more than likely be sent back to us. Once we receive it back and we received shipping payment from you, we will be able to re-ship it. If it does not make its way back to us you will be responsible for re-ordering and re-paying for your new order including shipping costs.
Please keep your eyes on the Canada Post website and updated information should be available soon. If you do not see your package show up a minimum 48hours after you placed your order, please email email@example.com and we will look into it.