Once we have dropped off your order at Canada Post it will take them approximately 24-48 hours to input and upload the information associated with each tracking number given out. The wait is because this must be done by hand. Scans/updates are not usually made over the weekends, you may notice your tracking takes longer to become available if the order was shipped on a Friday. Most members are able to see information on the Canada Post website after that waiting period. We suggest keeping an eye on their website; if no information has been uploaded after 48 hours you may contact our customer support team by emailing the address below.
Orders sent in envelopes will have their tracking numbers sent via email before it's been scanned by the post office. We are not given pre-assigned tracking numbers for boxes, as a result, we must wait to receive those from Canada Post after the order has been dropped off. Until an order has been scanned into their system the number provided will not be trackable on the Canada Post website.
If you're tracking has been updated on Canada Post's website but you've not seen any new updates in some time it's most likely due to your package missing a scan, which is fairly common. More often than not, members get their packages on time, or 1-2 days later. If you do not receive it 2 days after the expected delivery date noted by Canada Post, let us know so we can file a trace with the post office.
If a trace is filed, Canada Post will conduct an investigation (which can take 5+ business days to complete). If they can locate the package, they will ship it to you and you should receive it a few days later. If it's deemed "unrecoverable", we will send you a one-time replacement package, free of charge (up to a maximum of $300).
Please keep your eyes on the Canada Post website and updated information should be available soon. If it is not, please email firstname.lastname@example.org and we will look into it.