Don't be alarmed when checking your tracking number if it appears that your order is stuck at a Canada Post facility, or that it’s not yet in their system. Canada Post takes approximately 24-48 hours to update the tracking information on their end once they have received it from our production facility. The wait is due to the fact that they must do this by hand. Scans/updates are not usually made over the weekends, because of this you may notice your tracking takes longer to become available if the order was shipped on a Friday. Most members are able to see information on the Canada Post website after the 24-48 hour waiting period.
Although it's frustrating that it can take so long, usually once the information is updated our patients have the order delivered shortly afterward as it was in transit the entire time.
Tracking Number Examples:
Please keep your eyes on the Canada Post website and updated information should be available soon. If it is not, please email firstname.lastname@example.org and we will look into it.
Please Note: With Canada Post's rotating strike action continuing, delivery times noted below may vary. If you're concerned your order is delayed, we encourage you to check your tracking number on the Canada Post website regularly for any updates. We thank you for your ongoing patience and understanding.